Thank you for choosing LACEUP LLC! We hope you are satisfied with your purchase. If you are not completely satisfied with your purchase, here is our refund policy, including information on the conditions, procedures, and processing time for returns and exchanges.

1. Refund Policy Overview
   We accept returns of opened or unopened products. You have the right to request a return within 30 days of receiving the goods. All returns are subject to the following conditions and procedures.
2. Return Conditions
   The goods must be in their original condition, undamaged, unwashed, or unused.
   Packaging materials, labels, and original accessories should be complete.
   Return requests must be submitted within 30 days of receiving the goods.
3. Return Process
   If you wish to return or exchange an item, please follow these steps:
   Contact Customer Service: Please contact our customer service team by email or phone, informing us of the reason you wish to return or exchange the item.
   Email: anikalee@laceupal.com
   Phone: +1 (442) 345-7223
   Obtain Return Authorization: Our customer service team will provide you with a Return Authorization Number (RMA) to facilitate your return.
   Prepare Return Package: Pack the item with its original packaging and all accessories, and clearly label the package with the Return Authorization Number.
   Return Item: Please return the item to the following address: 2439 OLYMPIC VIEW DR, CHINO HILLS, CA 91709
   Shipping Costs: You will be responsible for the shipping costs of the return. We recommend using a trackable mailing method to ensure we receive the returned item.
4. Refund Processing Time
   Once we receive your returned item and confirm it meets the refund criteria, we will process your refund within 7 business days. The refund will be processed through your original payment method. Processing time may vary depending on the bank or payment method, but typically does not exceed 14 business days.
5. Exchange Policy
   If you wish to exchange an item, please follow the same procedure as for returns. When submitting your exchange request, please confirm the item you wish to exchange.

Thank you for choosing LACEUP LLC. We look forward to providing you with a pleasant shopping experience!